Terms and Conditions | Craig Travel

Terms and Conditions


TO RESERVE your place on a Craig Travel tour, simply visit our secure booking page. Craig Travel will accept credit card payments (VISA or MASTERCARD only) for deposit and/or final payments. As space is limited on each departure, please book early to avoid disappointment.

FINAL PAYMENT is generally due at least 60-90 days prior to departure (in some cases earlier). On receipt of your enrollment we will send an invoice showing final payment and due date. If you choose to make final payment by credit card, please be sure to advise us in ample time and ensure that you have adequate available credit on your credit card. Craig Travel reserves the right to pass credit card charges to third parties (i.e. airlines, cruise lines and tour operators).

FINAL DOCUMENTS will be sent to you approximately two to three weeks prior to departure. All legal documents (enrollment form, data sheet, insurance form/waiver) must be signed and returned to Craig Travel before final documents will be issued.

CANCELLATION CHARGES will vary between journeys and can be severe. Detailed information is available on request and will be sent with confirmation. Cancellations must be received in writing.

COMPREHENSIVE INSURANCE is highly recommended and available on an optional basis for passengers up to 85 years of age at time of confirmation (there are supplements for clients aged 74-85 years). The premium is non-refundable from the date of purchase. The insurance carries restrictions for clients with pre-existing medical conditions and designed for permanent residents of Canada. For detailed information on the insurance policy, please click here. If you have your own coverage, please advise us at time of booking. Please note: Proof of medical insurance is mandatory for entrance into some countries.

ADMINISTRATION FEE An administration fee of $50pp might be applicable from the booking date for all cancellations.

CT RATING While we have done our best to accurately assign ratings, Craig Travel and its agents cannot be held responsible for any mishaps, inability to participate in group activities or perceived loss of enjoyment by members who chose a journey not suited to their level of ability. An expanded description of CT Ratings is available online.

BAGGAGE ALLOWANCE is limited to one checked suitcase per person as well as one in-flight bag. Baggage must comply with applicable air carrier regulations.

DESTINATION REQUIREMENTS - Entry requirements vary by destination for Canadian Passport holders. Please discuss entry requirements and health and security advisories for your chosen destination(s) with your dedicated Tour or Cruise Specialist or visit https://travel.gc.ca/ for the most updated information.

SINGLE ROOMS are on request for all journeys at the supplements noted in the individual descriptions.

SHARING ACCOMMODATION Individuals travelling alone may request to share during the journey, but should be prepared to pay the single supplement. In most cases, we are able to find a suitable travelling companion. If a match is not found by the final payment date or by the date the departure fills, then the single supplement will apply. Members who smoke and request to share must refrain from smoking in the room/cabin. On some cruises, a guarantee share program is available.

A GROUP ESCORT will travel with all groups provided we have a minimum membership (usually 20 members). If numbers do not reach this minimum, groups may be locally hosted.

JOURNEY COSTS are listed in CANADIAN DOLLARS. Prices are based on a minimum number of members (usually 20) and are per person based on twin/double occupancy. Prices are subject to changes in taxes, fees, exchange rates and other factors beyond our control. Group members benefit from excellent group rates - if numbers do not reach set minimums, groups may be locally hosted.

NOT INCLUDED in prepaid costs: some meals (as indicated), passport expense, alcohol and other beverages unless included in meal cost, telephone calls, laundry and other items of a personal nature. On cruises, shore excursions are not included except as specifically noted. Supplements for single rooms or upgraded accommodations are as noted. The cost to arrange visas to enter foreign countries, if included, is for Canadian passport holders.

RESPONSIBILITY Craig Canadian Group Travel Ltd (Craig Travel, Craig Tours) and its tour operators (herein called the Companies) act only as agents for the hotels, airlines, bus companies, railroads, cruise lines or owners or contractors providing accommodations, transportation or other services, and all coupons, exchange orders, contracts, and tickets issued by the Companies are issued subject to any and all tariffs, terms and conditions under which any accommodations, transportation or any other services whatsoever are provided by such hotels, airlines, bus companies, rail roads, cruise lines or owners or contractors and, by the acceptance of such coupons, exchange orders, receipts, contracts and tickets, the tour participants agree to the foregoing and also agree that neither the Companies nor any of their affiliates shall be or become liable or responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodations, transportation or other services or resulting directly or indirectly, from acts of God, dangers incident to the sea, fire, breakdown in machinery or equipment, acts of governments or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, pandemics, quarantines, medical or customs regulations, delays or cancellations of or changes in itinerary or schedules or from causes beyond the Companies' control, or for any loss or damage resulting from improper or insufficient passports, visas, or other documents, and that neither the Companies nor any of its affiliated companies shall be or become liable or responsible for any additional expense or liability sustained or incurred by the tour participants as a result of any of the foregoing causes. Airlines concerned are not to be held responsible for any act, omission, or event, during the time the passengers are not on board their aircraft.

Craig Canadian Group Travel Ltd (Craig Travel) is a retail travel agency licensed under the Ontario Government Ministry of Consumer and Commercial Relations, Travel Industry Act 2002, Registration No 1498987. Funds on deposit are protected by the Compensation Fund as defined by the Ontario Travel Industry Act 2002.