Terms and Conditions | Craig Travel

Terms and Conditions


TO RESERVE your place on a Craig Travel tour, simply visit our secure booking page. Craig Travel will accept credit card payments (VISA or MASTERCARD only) for deposit and/or final payments. As space is limited on each departure, please book early to avoid disappointment.

FINAL PAYMENT is generally due at least two months prior to departure (in some cases earlier). On receipt of your enrollment we will send an invoice showing final payment and due date. If you choose to make final payment by credit card, please be sure to advise us in ample time and ensure that you have adequate available credit on your credit card. Craig Travel reserves the right to pass credit card charges to third parties (i.e. airlines, cruise lines and tour operators). On receipt of final payment, tour documentation will be sent to you about three weeks prior to departure.

CANCELLATION CHARGES will vary between departures, increase closer to the departure date and can be very high. Detailed information is available on request and will be sent with confirmation.

COMPREHENSIVE INSURANCE Craig Travel offers a comprehensive travel insurance policy, with TIC / Allianz, on a optional basis and is strongly recommended.  For 2015 journeys, travel prices include the cost of the insurance premiums (unless noted otherwise) for passengers up to and including 74 years of age on the date of departure.  For passengers between the ages 75 and 85 supplements will apply. Any journeys departing January 1, 2016 and onwards DO NOT include insurance in the prices listed (unless noted otherwise).  See individual journeys for details.  Cancellations of any booking prior to the date indicated in the individual tour information will be subject to an Administration Fee of $50pp – this fee may be covered by our insurance (depending on the reason for cancelling). Insurance must be purchased prior to penalties in order to receive coverage.  Insurance coverage will begin on the date that insurance is purchased and issued. Once purchased the insurance premium will be non-refundable.  Our insurance coverage requires that all members complete and submit a questionnaire. Contact our office for full details. For detailed information on the insurance policy, please click here.

BAGGAGE ALLOWANCE on most tours is limited to one checked suitcase per person plus a complimentary flight bag.

DESTINATION REQUIREMENTS - Entry requirements vary by destination for Canadian Passport holders. Please discuss entry requirements and health and security advisories for your chosen destination(s) with your dedicated Tour or Cruise Specialist or visit https://travel.gc.ca/ for the most updated information.

SINGLE ROOMS are on request at the supplements noted in the individual brochures.

SHARING ACCOMMODATION Individuals travelling alone may request to share during the tour. If no companion is found, the traveller will be required to pay the single supplement. A guarantee share program is available on some cruises.

SMOKING In accordance with the wishes of our tour members, smoking will not be allowed on the touring coach.

CHURCH SERVICES will be arranged for the benefit of our members where the itinerary and local conditions permit.

A TOUR LEADER will accompany all groups provided we have a minimum of 20 participants travelling. In addition, on most foreign tours, groups will be met by professional English speaking guides or representatives.

TOUR COSTS are per person and listed in CANADIAN DOLLARS. Prices are subject to change due to airfare increases, exchange rate fluctuations or other factors beyond our control.

NOT INCLUDED in tour costs: meals except as noted, passport expense, alcohol and other beverages unless included in meal cost, telephone calls, laundry and other items of a personal nature. On cruises, shore excursions are not included except as specifically noted in the itinerary.

RESPONSIBILITY Craig Canadian Group Travel Ltd and its tour operators (herein called the Companies) act only as agents for the hotels, airlines, bus companies, railroads, cruise lines or owners or contractors providing accommodations, transportation or other services, and all coupons, exchange orders, contracts, and tickets issued by the Companies are issued subject to any and all tariffs, terms and conditions under which any accommodations, transportation or any other services whatsoever are provided by such hotels, airlines, bus companies, rail roads, steamship lines or owners or contractors and, by the acceptance of such coupons, exchange orders, receipts, contracts and tickets, the tour participants agree to the foregoing and also agree that neither the Companies nor any of their affiliates shall be or become liable or responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodations, transportation or other services or resulting directly or indirectly, from acts of God, dangers incident to the sea, fire, breakdown in machinery or equipment, acts of governments or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or customs regulations, delays or cancellations of or changes in itinerary or schedules or from causes beyond the Companies' control, or for any loss or damage resulting from improper or insufficient passports, visas, or other documents, and that neither the Companies nor any of its affiliated companies shall be or become liable or responsible for any additional expense or liability sustained or incurred by the tour participants as a result of any of the foregoing causes. Airlines concerned are not to be held responsible for any act, omission, or event, during the time the passengers are not on board their aircraft.

Craig Canadian Group Travel Ltd operates under the business name "Churchman Observer Tours" by permission of the Anglican Journal and the United Church Observer (herein called the Publications), but is not in any way affiliated with, nor is it an agent or representative of, the Publications. The Publications do not assume any responsibility for the financing, arranging or conducting of these tours, nor liability for damages or financial loss to person or property that might occur in connection with these tours however arising, whether by negligence or otherwise. Craig Canadian Group Travel Ltd (Craig Travel) is a retail travel agency licensed under the Ontario Government Ministry of Consumer and Commercial Relations, Travel Industry Act 2002 - Registration No 1498987. Funds on deposit are protected by the Compensation Fund, administered by TICO (Travel Industry Council of Ontario) as defined by the Ontario Travel Industry Act 2002 and Ontario Regulation 26/05.