COVID-19 NOTICE | Craig Travel

COVID-19 NOTICE

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UPDATE JUNE 28, 2020

Craig Travel has launched our Book With Confidence Policy to offer you peace of mind for your 2021 bookings. We will be updating all of our brochures and our website in the coming weeks so you know exactly when penalties will start for your desired trip.

 

UPDATE MAY 8, 2020

After the whirlwind that was February and March, our world has started to settle into what appears to be our new temporary norm. Canada and much of the world remains locked down while most everyone is doing what they can to overcome the pandemic. On a more personal note, we want to thank every first responder and essential worker for their continued service, and everyone else who has done their part by staying home. All our efforts appear to be working, but for now, we must keep at it and stay strong. As the world starts to open, we encourage everyone to remain vigilant and to stay safe.

Office Closure: The Craig Travel office remains closed while our staff continues to work remotely.  All our travel specialists are ready and available to answer questions and to help plan your post pandemic journeys. We are continuing to build new journeys for 2021 and hope that by then COVID-19 will be long in the past. Keep checking our website and make sure to sign up for our e-newsletters to keep up to date with all that is happening at Craig travel and for information on new journeys. While we encourage you to communicate with us through email at journeys@craigtravel.com, you can also reach us at 1.800.387.8890.

Summer and Fall 2020: Most groups planned for this summer have been cancelled. Due to the volume and size of the refunds, we anticipate a timeline of up to 60 days for pending refunds to be processed. Groups in the fall of 2020 will be assessed as the departures approach and will be cancelled if necessary.

Oberammergau 2022:  The Passion Play in Oberammergau has been postponed until 2022. Details on the performance dates and our lineup of tours and cruises are still pending. We hope to have them ready as soon as possible. All those who wish may provide a fully refundable $500pp deposit to secure your place/ticket for Oberammergau 2022.

Cancellations and Refunds: Due to the size and high volume of cancellations, travellers can expect refunds to be processed in up to 60 days from the date of cancellation.

Robert Craig
President, Craig Travel

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