COVID-19 NOTICE | Craig Travel


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President's Message
COVID-19 has affected our daily lives and changed the travel around the globe. Read the March President's Message here



Family Members of Travellers Aboard
Many of our travellers have safely returned to Canada and are in isolation for 14 days. All travellers currently abroad have been registered with the Government of Canada and their emergency contacts are being updated as often as possible. We encourage you to assist your returning loved ones where possible as many are returning to homes with limited fresh produce and perishable goods. Consider dropping off groceries or setting up a grocery delivery service for those less technologically inclined. A little kindness goes a long way and can help your friends and family comply with the 14-day self-isolation.

Office Closure Details
Effective 5pm ET Tuesday March 24, 2020 our office will be closed to the public, with staff working from home, to comply with the closure of non-essential businesses for two weeks. We will continue to provide our services to you, our valued Craig Travel Family, throughout this challenging time. We look forward to reopening our office in the near future. We encourage you to communicate with us through email at during this time.



Oberammergau Passion Play 2020 Update
We have just received an official announcement from Oberammergau that the Passion Play is being cancelled for this year and postponed until 2022. We understand how disappointing this is for many of you and hope that you will join us for the play in 2022.
In the coming weeks we will be reviewing all groups and individual bookings to determine the available options.
Please understand that we are now looking at the cancellation or postponement of many groups and processing paperwork for even more individuals. This will take some time to complete, so we kindly ask for your patience.
We are looking forward to the world regaining some normalcy so we can again enjoy the great freedom and wonderful experiences we, as Canadians, are fortunate to have in a healthy world.



Communications Update
Please email our office at whenever possible. This will ensure your query is logged and can be dealt with as soon as a member of our staff is available. We are working to put working from home procedures in place for our staff as soon as possible, while working with our travel industry partners to return your loved ones to Canada. The rebooking of clients can take a considerable amount of time on the telephone and we have heard from our phone service provider that there may be interruptions. We encourage you to email us or use the send us an email form on our website. We thank you for your patience in this regard.

A Note From Craig Travel and Our Service Providers
The telecom network backbones in Canada and around the world are now under an unprecedented amount of strain. With a considerably higher rate of Canadians working from home the networks are experiencing difficulties. Customers may sometimes experience a busy tone when trying to reach us. Internet connections may be slower in some areas and services may experience outages as local providers work to upgrade capacity. All carriers are working together to increase capacity as quickly as possible. We know that it is frustrating to be experiencing these issues. If you receive a busy tone, please re-try your call or email Craig Travel. If you experience a slow internet connection, please be patient. This is a new situation for all of us, and we're working with our service providers doing everything we can to ensure you can communicate with us.



Travellers Currently Abroad
We are in communication with our industry partners overseas and airlines to ensure all passengers return to Canada safely and in a timely manner. We are working to rebook flights for your return journey and arranging accommodations where needed. As announced by the Government of Canada, all travellers returning from abroad should self-isolate for 14 days upon their return to Canada. Please keep a record of your expenses as it pertains to your trip-interruption for any applicable insurance claims. If you have purchased your trip-interruption insurance through Craig Travel, we are in the process of notifying Allianz Global Assistance of your trip-interruption and opening a claim for you. If you have your own trip-interruption insurance coverage or have booked your travel insurance outside of Craig Travel, we recommend notifying your insurance provider as soon as possible of your trip-interruption so they may open a claim for you and clarify any information on your policy coverage and claim limitations.

Family Members of Travellers Aboard
Please note that notification procedures to those individuals listed as an emergency contact remain in place. As the listed emergency contact on file you will be contacted should a serious situation regarding your loved one arise while they are abroad. Once return travel has been confirmed for travellers currently abroad, the emergency contact person on file will be notified. We always encourage you to stay in contact with your loved ones abroad through their personal email or any international contact information they may have left with you before departure.



Government of Canada Advises Against International Travel
On March 13, 2020 the Government of Canada announced an advisory against all non-essential travel. Please click here for the official advisory.

Should your departure be affected we will contact you with your cancellation options as soon as possible. Please be patient as we have many travellers that are affected by this advisory.




Please note this notice has been removed in favour of more comprehensive updates.




Allianz Global Assistance Canada has announced an Important Update Regarding Coverage
If you've purchased the Craig Travel All-Inclusive Insurance Plan prior to March 11, 2020 your Trip Cancellation and Trip Interruption coverage relating to COVID-19 remains the same as noted in the above link. For all policies containing Trip Cancellation and Tip Interruption coverage purchased from Allianz Global Assistance on or after March 11, 2020, as noted in the above link, COVID-19 will be treated as a "known event".


MARCH 4, 2020

With the recent outbreak of COVID-19, I want to assure you that Craig Travel’s first priority is the health and wellbeing of our travellers. The situation is ever changing with new developments occurring every day. We are constantly monitoring these developments and keeping up to date with new cases, prevention strategies, and travel advisories on a global scale.

At this time of heightened awareness, we are conscious of the uncertainty many travellers are feeling. While the current situation is one to be taken seriously, it is not a cause for panic. Over our 50 years in the travel industry, we have weathered similar situations from SARS to Ebola. Those events, like storms, often get worse before they get better. The initial reaction is panic and fear, helped all the more by constant media coverage.

We continue to monitor the situation and are working with our industry partners should we need to make adjustments to itineraries in affected areas. If there are adjustments or cancellations to be made to your journey, we will contact you with updates as soon as possible. We encourage all travellers to review their travel insurance policy to update their understanding of coverage as well as limitations and exclusions. All travellers without travel insurance should consider purchasing a comprehensive policy.

To help prevent the transmission of this virus, both at home and abroad, we suggest following the advice of  World Health Organization (WHO) and the Centres for Disease Control and Prevention (CDC).

• Wash your hands often with soap and water for 20 seconds.

• Cover your nose and mouth when coughing or sneezing.

• Avoid touching your eyes, nose and mouth.

• Avoid personal contact, such as sharing cups or eating utensils, with ill people.

For the most up to date information on the outbreak and preventative measures please visit the websites for the WHO and CDC.

Robert Craig
President, Craig Travel

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