COVID-19 NOTICE | Craig Travel

COVID-19 NOTICE

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UPDATE AUGUST 31, 2020

The Craig Travel office remains closed to the public to minimize the spread of COVID-19. Some staff are working in the office on a rotating basis and if necessary, it is possible to book an appointment for an in-person meeting/consultation with one of our Sales Specialists. We encourage you to continue communicating with Craig Travel through email at journeys@craigtravel.com, whenever possible, for the fastest response. You can also call us at 1-800-387-8890.

In-Person Appointments
If it is necessary for you to visit our office, for an appointment with one of our staff, please be aware of  the following policies and procedures we have in place to keep you safe. Some of the requirements are listed below. Please be sure to discuss any of your concerns with the member of staff you are meeting with prior to your appointment. We encourage you to install the Government of Canada COVID Safe app on your mobile phone for better contact tracing. We thank you in advance for your cooperation in following the requirements of the Government of Ontario and the health and safety protocols we have put in place to keep you safe.

Entry Procedures:

  • Please arrive exactly on time for your appointment. A waiting area will not be available should you arrive early.
  • Appointments will be spaced out with time for cleaning procedures in between clients and to minimize contact with any other clients and staff.
  • Only clients travelling or pre-booked will be permitted to enter the office. Additional companions that have no travel intent will not be permitted to accompany you to the appointment to minimize exposure to our staff.
  • You may be required to complete and sign a COVID-19 screening prior to your appointment.
  • The main office door will remain locked and will only be opened for you at the time of your appointment (and again as you leave our office).
  • Masks are mandatory for visitors to Craig Travel during their visit. The person you are having a meeting with will also be wearing a mask during your visit.
  • You must sanitize your hands on entry and exit of the building.
  • The person(s) that are attending the appointment will need to sign in at reception and provide/verify contact information for contact tracing purposes. You will then be escorted to your meeting area.
  • Maintain social distancing with everyone in the office, whenever possible, during your visit.
  • Please refrain from touching anything unnecessarily in the office whenever possible and minimize the amount of contact with the services you come into contact with.
  • Our kitchen facilities will be unavailable to guests and we will not be able to provide beverages, cups or napkins to visitors at this time.
  • Washrooms usage by visitors will be for emergencies only.
  • Please do not bring food or beverages into our office as you will not be permitted to remove your mask to consume them during your appointment.
  • Please do not bring any unnecessary belongingss to your appointment and keep all personal belongings with you at all times.
  • Be sure to take all of your belongings with you when leaving the office.

If you need to cancel or change your appointment, kindly give your Sales Specialist 24 hours notice.

Entry Restrictions

You will not be able to enter the Craig Travel office under the following circumstances:

  • You have tested positive for COVID-19 without receiving a second test indicating you have recovered from COVID-19.
  • You have travelled outside of Canada in the last 14 days prior to your appointment.
  • You are experiencing any symptoms of COVID-19.
  • You are awaiting test results for a suspected case of COVID-19.
  • You have been in contact with someone that has been diagnosed with COVID-19 or is awaiting test results.

Please note that refusal to follow the health and safety protocols established by Craig Travel and the Government of Ontario will result in denied entry to the Craig Travel office, or the refusing party to leave the Craig Travel office immediately. Any verbal or physical abuse towards our staff will not be tolerated.

 

UPDATE JUNE 28, 2020

Craig Travel has launched our Book With Confidence Policy to offer you peace of mind for your 2021 bookings. We will be updating all of our brochures and our website in the coming weeks so you know exactly when penalties will start for your desired trip.

 

UPDATE MAY 8, 2020

After the whirlwind that was February and March, our world has started to settle into what appears to be our new temporary norm. Canada and much of the world remains locked down while most everyone is doing what they can to overcome the pandemic. On a more personal note, we want to thank every first responder and essential worker for their continued service, and everyone else who has done their part by staying home. All our efforts appear to be working, but for now, we must keep at it and stay strong. As the world starts to open, we encourage everyone to remain vigilant and to stay safe.

All our travel specialists are ready and available to answer questions and to help plan your post pandemic journeys. We are continuing to build new journeys for 2021 and hope that by then COVID-19 will be long in the past. Keep checking our website and make sure to sign up for our e-newsletters to keep up to date with all that is happening at Craig travel and for information on new journeys.

Summer and Fall 2020: Most groups planned for this summer have been cancelled. Due to the volume and size of the refunds, we anticipate a timeline of up to 60 days for pending refunds to be processed. Groups in the fall of 2020 will be assessed as the departures approach and will be cancelled if necessary.

Oberammergau 2022:  The Passion Play in Oberammergau has been postponed until 2022. Details on the performance dates and our lineup of tours and cruises are still pending. We hope to have them ready as soon as possible. All those who wish may provide a fully refundable $500pp deposit to secure your place/ticket for Oberammergau 2022.

Cancellations and Refunds: Due to the size and high volume of cancellations, travellers can expect refunds to be processed in up to 60 days from the date of cancellation.

Robert Craig
President, Craig Travel

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