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Staff Profiles

David Craig
President
Born in Sault Ste Marie, David has lived in Calgary, Toronto, Sydney (Australia) and a number of other cities around the world. David began his lifelong relationship with travel while still in high school, working first with Canada Steamship Lines and then with Horizon Holidays, as a tour escort. While not travelling across Canada, David spent four years at the University of Toronto in an effort to become an engineer before going on to York University to take an MBA. Graduating in 1971, David decided that it was far too early to settle down and so spent five years exploring the globe, backpacking first across Europe and then through Asia, following the Overland route and eventually reaching Australia. After living and working in Australia for three years (in Perth, Sydney and Cairns), David continued his journey, spending a year in New Zealand and several months island hopping across the Pacific back to Canada where he eventually settled into the family travel business. He became a part of Craig Travel in 1976 and has been there ever since. As in any small business, David’s role as President is multi-faceted, to say the least. David chooses the destinations, plans itineraries, develops promotional pieces and advertising and then with the help of the following staff operates up to one hundred group departures per year to destinations that span the globe, visiting all seven continents. Personal and business travel has taken David to well over one hundred and fifty countries, spanning all seven continents.
Roslyn Craig
Director - Customer Relations
Roslyn caught the travel bug over thirty years ago when first venturing overseas to New Zealand from her homeland of Australia (t was during that trip that David & Roslyn met). Two busy years of travel followed during which she circled the globe. Since moving to Canada in 1977, she has been very involved in raising a family and, in her spare time, working in Craig Travel, taking on a variety of tasks. As the children have matured, Roslyn has steadily become more involved in the company and now works full time looking after customer relations, quality control and the website. Her outside interests include sewing, crafts and she is a dedicated rug hooker. Throughout the years she has continued to indulge her love of travel by sharing her experience escorting tours and cruises around the world. Her travels have taken her to all seven continents and to well over 100 countries, several of which have new names and borders. When not travelling she continues to devote her time keeping the information on our website up to date, reviewing and responding to all client questionnaires and reports and compiling the valuable feedback to ensure the continued high quality of our programs.
Jennifer Kempa
General Manager / Sales Manager
Jennifer has worked in the travel industry for over 20 years and has a real passion for travel. She has worked with 3 airlines, both in front line operations (check-in / ticketing / communications) as well as creating and instructing travel courses. This was followed by 8 years with Galileo Canada supporting technical issues, as well as being an instructor teaching travel agents the GDS and the accounting system. Later she owned her own business as a consultant in travel and travel accounting. Jennifer truly enjoys both the customer service and technical sides of the industry. She is kept busy with her dual position within the company and thoroughly enjoys getting to know our customers firsthand when escorting trips. .
Sayuri Gilda Kato
Operations Manager
Gilda Kato joined the Craig Travel team in 1998, working first in Sales and more recently in Operations. Born in Hong Kong, she has lived in Hong Kong, Japan and Hawaii and she has traveled through Asia, parts of Europe and North America. Having made her home in Toronto for the past twenty years, she worked with the Hong Kong Tourism Board and a number of tour operators specializing in Asia before joining the team at Craig Travel. Over the years she has escorted a number of groups, specializing in China and South East Asia. She believes very strongly that travel not only expands your knowledge of foreign lands, it provides you an opportunity to act as an ambassador of your own nation. Travel allows us to exchange cultural experiences and to make friends all over the world, by doing so she hopes that our world will become a more friendly and peaceful place for everyone. Currently Gilda is managing the Operations Department at Craig Travel, ensuring that all your travel plans are handled with efficiency and that every detail is in place to ensure a carefree and pleasant journey through foreign lands.
Donna Rombough
Sales Development & Marketing Manager
Donna’s passion is travel and through her 27 year career in the travel industry she has visited and experienced many countries, cultures, native customs and thrilling adventures. She had held positions as a sales consultant, travel agency manager, marketing manager and national advertising and promotions manager for an international leisure and corporate travel provider and has even worked onboard a cruise ship selling future cruises to passengers. Currently, Donna’s role is Sales Development & Marketing Manager and as such she looks after the company’s advertising and promotions and assists in the development and organization of new tour and cruise programs. Donna also enjoys escorting Craig Travel’s wonderful clients on tours and cruises and making sure everyone is having the trip of their dreams. Another part of her responsibility focus’s on recruiting Tour Leaders who wish to promote and sell private tours and cruises to their own colleagues and friends. If you would like to promote and host a group of friends on a tour or cruise, call Donna for all of the details!
Jane Short
Cruise Specialist
Jane has been a member of our cruise department since 1992 specializing in group departures. When not assisting clients with their cruise vacations, she is a busy mother to three active teenagers and enjoys travelling, wine, gardening, music and theatre. One of her favourite vacation spots is the family cottage at Victoria Beach, Manitoba.
Lorraine Guerreiro
Cruise Specialist
Lorraine has been a member of our cruise department since 1992 specializing in group cruises. She also has experience with independent and family cruise travel arrangements. Her travels have taken her most recently to Antarctica, Argentina, and Southern Brazil. In the past she has traveled to Portugal and Madeira, the Yukon and Alaska and has cruised to the various islands of the Caribbean, Hawaii, Bermuda, Europe including visits to Switzerland and the UK, and across Canada. Lorraine’s keen enthusiasm for the wondrous places on our planet along with her patience and attention to detail ensures that she extends to our clients the best service possible.
Joilyn Doucette
Tour Specialist
Joilyn Doucette has been working in group travel since 1985. Her travels have taken her to the United States, UK and Ireland, Europe, Australia, Singapore, Costa Rica, and on numerous cruises through the islands of the Caribbean. Her zeal for travel extends to escorting a number of groups over the years – including a week on the island of Bermuda, two weeks in Israel and Germany, and a three week sojourn to South Africa. She has floated in the Dead Sea, the lowest place on earth, and has witnessed Victoria Falls, the largest sheet of falling water in the world. Her specialty is tours – her enthusiasm for travel and attention to detail ensures that passengers who book receive the best service possible.
Tara Ramaj
Cruise Specialist
Born and educated in Albania, Tara worked as a secondary school teacher and taught linguistics at a university in Albania before deciding that she wanted to settle permanently in Canada. Upon arrival back in 1999, she made another big move by changing her career to follow her passion for travel. Following graduation from the International Travel & Tourism Institute in Toronto, she has spent the last decade helping people fulfill their travel dreams. Tara joined the Sales staff at Craig Travel early in 2006 and since then has provided our clients with her expert care, her extensive travel knowledge, her attention to detail and her warm and caring personality. She is a busy mother of two boys and on her spare time she loves reading and learning new languages. Her latest passion is studying French, and one day she hopes to be able to help our clients fulfill their travel needs in both of our official languages.
Robert Craig
Tour Specialist
Robert started in the family company in September 2006 and has a life long passion for exploration and travel. After attending York University Robert joined the company and has since finished a course in travel and tourism. While still very young, Robert has managed to pursue his passion for travel with journeys to destinations including Australia, New Zealand, Alaska, Iceland, Norway, much of Western Europe, Central America and Ecuador. Robert has worked in both Tour and Cruise Sales and continues to develop a growing understanding of the business. During that time he has had the great pleasure of escorting a number of groups, including cruises to the South Pacific and Alaska.
Barbara Gawlowski
Operations Specialist
Barbara has been enjoying her position as an Operations Specialist at Craig Travel since January 2007, providing appropriate documentation and details to both tour groups and independent travelers. An accredited travel consultant for the past 14 years, it is Barbara’s desire to enhance her clients, friends and family’s lives through travel experiences that are the best suited to them. Barbara’s compassion and resourcefulness enable her to facilitate all the provisions her clients require in order to enjoy a fulfilling travel experience. She is a well traveled woman, born and raised in Poland and immigrated to Canada in 1983. She has traveled extensively throughout Europe, South America and Caribbean. Through her education and experience Barbara is able to provide the most up-to date information on international policies, procedures and other situations that travelers might find themselves encountering. Barbara is a proud grandmother who enjoys baking and cooking and one day hopes to travel with her grand-daughter.
Monita Lee
Operations Specialist
Hailing from Hong Kong where she spent a number of years working with international business companies, Monita came to Canada in 1991. She has worked in the travel industry for more than 10 years, including three years assisting in the coordination of tours and group travel and then seven years in a retail travel agency as both a travel consultant and as a manager for leisure and corporate travel customers. She was involved in providing all kinds of travel services (flights, tours, cruises and more) for customers from many different cultural backgrounds. Since July 2007, Monita has been working in the Operations Department as an Operations Specialis, coordinating all travel arrangements (airlines, cruises, land travel etc) with our suppliers and land operators. She also is responsible to prepare for preparing final documents with detailed travel information for customers as well as the final documents for our tour leaders.
Jenny Craig
Operations Specialist
Jenny is the daughter of the previously mentioned David and Roslyn Craig. She has grown up with the travel industry, occasionally joining her parents, along with her brothers, in some of their many overseas adventures. Jenny found her love of travel early in life while organizing her high-school graduating class’s trip to the Caribbean. After completing a Arts Degree in History at Western University, she decided to return to school completing a 2 year Travel and Tourism Diploma from Humber College. Looking to broaden her horizons, Jenny joined GAP Adventures, working their for 3 years before coming back and joining Craig Travel in June 2008. Jenny has had many wonderful opportunities to explore the world and has been fortunate to have visited 6 of the 7 continents with only Antarctica left to visit, a place she is eager to add to her list of destinations. Now ready to settle down she has moved her career successfully into the family business in the role of Operations Specialist. In this position she is responsible for coordinating all tour arrangements to ensure the smooth operation of our escorted tours. She also prepares final documents for passengers and provides the details travel information for our tour leaders.
Gillian (Jill) Holmeshaw
Marketing Specialist
Jill’s career in travel and tourism began 32 years ago when she was invited to join a small agency whose main focus was to introduce the expanding world of travel to senior citizens residing in rural Ontario. As General Manager of this fast growing company, her roles were numerous and challenging. Opportunities to expand her knowledge of this industry and the public who support it, came through leading and escorting groups to countries within Europe, the British Isles, the Mediterranean, as well as the US and Canada. As one door closed, another opened and in 2002 Jill joined the staff of Craig Travel. As Marketing Assistant her responsibilities include coordinating Tour Leader seminars; researching and compiling destination information for Tour Leaders; assisting in the design, production and printing of the agency’s quarterly brochure – ‘Experience our World’ and other promotional material. Jill is delighted that travel and tour leading opportunities continue to come her way through Craig Travel, having journeyed with some wonderful clients to Ireland, Russia, the Caribbean, the Panama Canal, Costa Rica, as well as New Zealand and Australia.
Yvonne Lyn
Marketing Specialist
As a new member of the Craig Travel team, Yvonne Lyn brings 10 years of travel related expertise, mainly specializing in Europe-bound group travel. She has held positions as a group reservation specialist and also a group department coordinator for an international tour operator. Her global journey thus far includes several European countries, North Africa (Morocco), some of the popular Caribbean destinations, North American destinations ranging from the west coast to the east coast, plus Hawaii & Mexico. She is fascinated with different cultures and customs and enjoys experiencing them first-hand through her travels. As a Marketing Specialist, Yvonne's role involves her in a number of marketing initiatives currently being developed as well as updating and maintaining the website. She is excited to be part of a diverse team of individuals with one goal in mind; to fulfill the dreams of our clientele. Yvonne is looking forward to her ongoing journey of broadening her expertise and travel experience with Craig Travel.
Shelley Walton
Reception
Shelley Walton is a graduate of the CDI College Travel and Tourism program and has worked in Reception at Craig Travel since 2006. Always busy and on the go, Shelley is the first voice many visitors will here when they call our office and she will have organized the first package of information that you receive in the mail. Shelley is the “go to” person at Craig Travel but she always has a warm friendly smile and greeting for all visitors to the office. Prior to joining the Craig Family, Shelley ran her own Day Care Centre and looked after her family of four active children. Shelley would love to travel more - her favourite destination at the moment is Disney World.
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